The following content is to help you update the firmware by yourself. If errors occur when performing the firmware update, there are instances where the camera cannot be started; therefore, please read the precautionary notes carefully before starting the firmware update.

In addition, this firmware update can also be performed at our service centers. If you wish to have us perform the firmware updates, please contact our service centers.


Firmware Update (Version

This firmware update corrects the following phenomenon.


If RAW images are captured by continuous shooting under the ISO 1600 setting, abnormal data is recorded and a magenta cast appears in the second and subsequent RAW images. This phenomenon also occurs in the second and subsequent recorded RAW images captured by single shooting, but only if the LCD monitor display mode is set to the OFF position.

This phenomenon cannot be confirmed when images are played back on the camera's LCD monitor. It can only be confirmed if image processing software (such as the Digital Photo Professional software bundled with the product) is used to develop RAW images on a PC.



  • Images that have the magenta cast phenomenon cannot be fixed.
  • The phenomenon only appears in RAW images, and does not appear in JPEG images or images appearing on the LCD monitor display.
  • The phenomenon only occurs if the ISO Speed Dial is set to ISO 1600 manually, and does not occur if the ISO speed is set to other values (such as ISO AUTO or ISO HI).


Identifying Affected Cameras for the Update

Please check the serial number on the bottom of the camera.

serial Serial numbers

Products whose fifth digit from the left is 0 or 1 are affected.


Among products with the serial numbers described above, if there is a marking inside the battery cover like the one in the image below, the issue has already been corrected by correction firmware, and you may continue to use your camera as is with no further action required.

Marking Position

In addition, products whose fifth digit from the left is 2 or above are already equipped with correction firmware; therefore, this phenomenon does not apply.



Items Required for Firmware Update

The following items are required for this firmware update.


1 PowerShot G10 Camera  
2 Computer* USB interface required
3 Battery Bundled with the camera
4 USB Interface Cable Bundled with the camera
5 Memory Card Commercially available SD memory card with a capacity of at least 8 MB
6 Firmware Update Data Can be downloaded if the camera is determined as affected after the serial number is entered.
7 Firmware Update Procedure (PDF)

* OS installed on the computer: Windows® XP/ Windows VistaTM, Mac OS X (v10.4-10.5)

Customers who do not have any of the items 2 to 5 are asked to contact our service centers.


Outline of the Firmware Update Procedures

To update the firmware, the following procedures are required.

  1. Downloading and extracting the firmware update data
  2. Preparing the memory card for the firmware update
  3. Updating the firmware
  4. Confirming the completion of firmware update

In addition, details of the procedures above are covered by the Firmware Update Procedure (PDF). Read the Firmware Update Procedure (PDF) carefully before updating the firmware.