The following content is to help you update the firmware by yourself. If errors occur when performing the firmware update, there are instances where the camera cannot be started; therefore, please read the precautionary notes carefully before starting the firmware update.

In addition, this firmware update can also be performed at our service centers. If you wish to have us perform the firmware updates, please contact our service centers.

 

Firmware Update (Version 1.0.1.0)

This firmware update corrects a phenomenon that when the following settings are used in combination, if the shutter button is pressed halfway to focus during shooting (AND the AF frame magnifies), but the shutter button is released without taking the picture, the camera will lose power.

Setting details

  1. The shooting mode switch is set to Special Scene Mode (SCN), Kids&Pets.
  2. AF Point-Zoom on the menu is set to On.
    (When the AF frame is in Face Detect or Center, and the Servo AF is OFF, the AF Point-Zoom can be set to On.)

Please note that, if the shutter button is pressed halfway, and the picture is then taken, this phenomenon will not occur.

If loss of power does occur, pressing the power switch will restore the camera to its normal operation.

 

Identifying Affected Cameras for the Update

Please check the serial number on the bottom of the camera.

serial Serial numbers

Products whose fifth digit from the left is 0 or 1 are affected.

****0*****
****1*****

If the fifth digit from the left of the serial number is 2 or above, the issue has already been corrected at the factory with a firmware update, and you may continue to use the camera "as is" with no further action required.

 

Items Required for Firmware Update

The following items are required for this firmware update.

system

1 DIGITAL IXUS 870 IS Camera  
2 Computer* USB interface required
3 Battery Bundled with the camera
4 USB Interface Cable Bundled with the camera
5 Memory Card Bundled with the camera
6 Firmware Update Data Can be downloaded if the camera is determined as affected after the serial number is entered.
7 Firmware Update Procedure (PDF)

* OS installed on the computer: Windows® XP/ Windows VistaTM, Mac OS X (v10.4-10.5)

Customers who do not have any of the items 2 to 5 are asked to contact our service centers.

 

Outline of the Firmware Update Procedures

To update the firmware, the following procedures are required.

  1. Downloading and extracting the firmware update data
  2. Preparing the memory card for the firmware update
  3. Updating the firmware
  4. Confirming the completion of firmware update

In addition, details of the procedures above are covered by the Firmware Update Procedure (PDF). Read the Firmware Update Procedure (PDF) carefully before updating the firmware.